Patients and Visitors

Thank You for Choosing Ochsner LSU Health for Your Care

Whether you’re our patient or a visitor, we’re here to ensure you have the best experience possible while you’re in an Ochsner LSU Health facility. Your health is our priority. We are committed to providing you with respectful, compassionate, quality care.

What to Expect During Your Visit

Below, you’ll find information to help you plan your visit and ensure it goes smoothly. This page includes information to help you know what to expect, your rights as a patient and insurance guidelines, along with financial/billing questions you might have prior to and/or during your stay with us.

COVID-19 Resources

Ochsner LSU Health puts the safety of our patients first and foremost. We offer COVID-19 testing at multiple locations, ensure safety protocols throughout our campuses and facilities and encourage COVID-19 vaccination for all eligible individuals. Learn more about our COVID-19 resources.

Billing and Insurance

We accept all major insurance plans. Please call your insurance provider to verify your coverage information before you schedule your appointment or procedure. Learn more about our billing and insurance information.

Medical Records

You or your doctor can request copies of records relating to your care in our facilities. Explore information about your medical records.

MyOchsner

Through MyOchsner electronic medical records (EMR) system, you can schedule appointments, request refills of your medications, send messages securely to your care team and more. Get started with MyOchsner.

Spiritual Care

Our hospitals in Shreveport and Monroe have Chaplains that offer spiritual care and support to our patients and staff members. We offer regular church services, prayer sessions and other assistance during your stay.

Visiting Hours and Information

Your health is our priority. In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC). In addition, some hospital access points will be consolidated on our campuses. View our visitor policy. For additional information about visiting our facilities, click here.

If you have feedback, praise or a complaint about the care you or a loved one received during your stay with us, we want to hear about it. Learn more about our Patient and Provider Advocacy Department and how to share your story.

Volunteer Services

We welcome members of the community who want to help us in our mission to provide outstanding care to the patients of northern Louisiana. Our volunteers assist us in a variety of ways throughout our hospitals and clinics. Learn more about our volunteer services.